November 13, 2024: The Union Ministry of Telecommunications is set to introduce a series of measures aimed at reducing the widespread issue of call drops, which has been one of the most frequent complaints among mobile phone users in India. With call drops often disrupting communication due to sudden disconnections, the Ministry is moving swiftly to address the problem, which has been exacerbated by factors such as network congestion, inadequate infrastructure, and poor signal strength.

In a bid to ensure more reliable mobile services, the Ministry has announced that the monitoring of call quality will shift to a more frequent and precise system. Starting from April 2025, the monitoring will be conducted on a monthly basis, replacing the current three-month cycle. This new approach aims to provide a more real-time assessment of network performance and improve response times to issues.

Previously, call quality was measured at the tower level, but in a move to address the issue on a more granular scale, the Ministry will now monitor service at the smartphone level. This means that the Ministry will be able to track individual user experiences, rather than just the general performance of a mobile tower, offering a much more detailed picture of network issues.

Additionally, the Ministry is moving away from the broader Local Service Area (LSA) assessments and will now focus on cell-level monitoring, ensuring that problems are identified at the most localized level possible. This "micro-level" approach is expected to help pinpoint specific areas where call drops are most frequent, leading to targeted improvements.

To further enhance connectivity, the government plans to build an extensive network of mobile towers, with a goal of setting up 27,000 new towers and connecting 26,000 villages across the country. This initiative is expected to significantly improve network coverage, particularly in rural and underserved areas, and reduce instances of call drops by strengthening infrastructure.