NFR takes steps for better customer interface

DY365
DY365
Published: November 16,2020 06:43 PM
DY365

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November 16, 2020: In order to improve transportation of freight traffic, Northeast Frontier Railway has been opening new stations for handling inward and outward goods traffic.

November 16, 2020: In order to improve transportation of freight traffic, Northeast Frontier Railway has been opening new stations for handling inward and outward goods traffic. Few more railway stations have been opened for freight traffic during last month enabling easier transportation of various goods by customers.



To boost outward freight traffic Damdim station under Alipurduar Jn division has been opened for handling of goods booking facility for stone chips & boulder traffic w.e.f. 28.10.2020. Lalabazar Station under Lumding Division has also been opened for handling Parcel traffic w.e.f. 19.10.2020.



The Business Development Units (BDU) created in all the five divisions of NFR are regularly getting in touch with existing and likely transportation agencies to know the actual need of various industries. As a result, 76 Parcel vans consisting FMCG products has been loaded from Azara & Changsari to Naharlagun & Agartala during the month of October’2020.



NFR has successfully registered 159 Terminals as e-mart registration which is 94% of total 170 Terminals upto October 2020. It may be mentioned here that, the mobile app namely IR RAILSUGAM mobile app was lauched by the Indian Railways sometimes ago to capture the details of logistic service providers at various loading / unloading terminals throughout Indian Railways through registration. This has provided the much needed link for getting the value added services to freight customers and logistic service providers for services like transportation facility, warehousing facility, labour facility or aggregators etc.



As a result of the various initiatives record 1035 freight rakes have been unloaded at various freight terminals of NFR during October 2020 as against 782 during the same month of last year. This is an improvement of about 32.35%.